Frequently Asked Questions
FAQ groups:
- General (44)
- Freehold purchase and collective enfranchisement (36)
- Lease extension (22)
- Right to manage (22)
- Service Charges, Reserve Funds, Ground Rent, Direct Debits, Credit Control (20)
- Legal, Rules, Regulations, Memorandum & Articles, Lease Covenants, Management Agreement (10)
- Leasehold service charges and reserve funds (7)
- Leasehold ground rent (6)
- Leasehold (6)
- Contractors, Maintenance, BACS (6)
- Leaseholder Disputes, Complaints Procedure, Breach of Lease, Response Times (5)
- Banking (5)
- Insurance, Insurance Claims, Loss Adjuster (5)
- Disputes (4)
- Budget (4)
- Client Money, Interest, Bank Accounts, Client Accounts (3)
- Service Charge Budget, Reserve Plans, 10 Year Plans, Major Works (3)
5 frequently asked questions in Leaseholder Disputes, Complaints Procedure, Breach of Lease, Response Times:
- What procedures are in place to deal with complaints?
- Complaints are weighed up on their own merits. We have a complaints procedure which is approved by the RICS (Royal Institution of Chartered Surveyors) and complaints are dealt with by the relevant department who will cross work between teams to seek a resolution.
- What Ringleys target turnaround time for letters
- Letters - one week. Difficult letters are copied to the person managing quality and are discussed at our fortnightly Estate Division meeting to ensure that there are no slips where additional support/training needs to be provided.
- What Ringleys target turnaround time for emails
- E-mails - the same day/24 hours.
- What Ringleys target turnaround time for phone calls
- Phone-calls - our principles are that we don't really want to take phone messages we want to put you in touch with someone who can help you now!. This is why we have dedicated an assistant to every Property Manager and usually move the call to the person who can best solve it whether that might be someone from the Legal Team or Finance Team, etc. Phone calls should be returned the same day or at worst 24 hours.
- What Ringleys target turnaround time for faxes
- Faxes - the same day/36 hours. There will occasionally be periods where an Estate Manager is out of the office.
Important Note: We aim to provide a bespoke and transparent service to each of our clients. To do this, we may not provide certain restricted legal services by ourselves and we may need to sub-contract specialised and regulated solicitor firms.
