Frequently Asked Questions

FAQ groups:

• General (44)
• Freehold purchase and collective enfranchisement (36)
• Lease extension (22)
• Right to manage (22)
• Service Charges, Reserve Funds, Ground Rent, Direct Debits, Credit Control (20)
• Legal, Rules, Regulations, Memorandum & Articles, Lease Covenants, Management Agreement (10)
• Leasehold service charges and reserve funds (7)
• Leasehold ground rent (6)
• Leasehold (6)
• Contractors, Maintenance, BACS (6)
• Leaseholder Disputes, Complaints Procedure, Breach of Lease, Response Times (5)
• Banking (5)
• Insurance, Insurance Claims, Loss Adjuster (5)
• Disputes (4)
• Budget (4)
• Client Money, Interest, Bank Accounts, Client Accounts (3)
• Service Charge Budget, Reserve Plans, 10 Year Plans, Major Works (3)

6 frequently asked questions in Leasehold:

What should I do if I am not happy with the gardener and cleaner?

Please inform us and we will deal with the matter promptly.

What insurance do I have to arrange?

Only the contents insurance. Building insurance is almost always covered within the service charge. Please consult your lease.

Can I make alterations to my property?

You can only act in accordance with your lease. You will almost certainly be required to obtain permission for the work from the freeholder. Structural alterations are unlikely to be permitted.

Can I keep a pet?

This is stipulated in the lease. Where pets are permitted, this is usually subject to their not causing a nuisance or disturbance to

What other covenants may apply to my house?

This depends on the terms in the lease or transfer document, most will contain restrictions requiring the consent of the freeholder or his agent before you can extend or improve the property. Similarly consent to sell the house or a requirement that you insure it in a particular way may apply.

Where can I get a copy of my lease?

You can obtain a copy from the holder of the deeds this will usually be the mortgage lender.