Frequently Asked Questions

FAQ groups:

6 frequently asked questions in Contractors, Maintenance, BACS:

How do I select the right contractor for repairs and alterations?

We provide a list of quality controlled contractors.

Alterations can be a nightmare. How do I know what we are allowed to do and not do?

We can supply a whole range of information and expert advice on what you can or cannot do with alterations.

Should fees be chargeable for contractor selection?

Only for major work/refurbishment projects which we would define as works requiring specification to ensure that tenders are received on a level playing field in such a fashion that they can be compared like for like and analysed for risk. Otherwise depending on the complexity projects that exceed the section 20 statutory consultation limits could attract an hourly rate charge.

How do you select contractors?

Our panel of contractors covers all areas within the M25 and ranges from jobbing builders to major construction companies. Estate managers will either use contractors' pre-nominated by you, and allocate them to your site at the commencement of our term of management, or they will propose contractors whose performance they trust.
The criteria is typically as follows

Client nomination
Proven prior performance
Sole supplier
References, professional insurance, industry qualifications, etc.

How long does it take for a BACS payment to reach a contractor?

6 working days. 3 working days to leave the Client account for the site and 3 days to be credited to the contractor.

What is Ringley's out-of-hours service for emergencies?

We provide an out-of-hours service; on-call details for contractors and for your Property Manager are posted on our office and phone system switch which changes to emergency service at 5:45pm each weekday evening.